Support Services

Whether you wish to outsource your IT support completely, or simply require second/third line support for existing staff, we can provide the specialist skills and experience to help you.

Remote Support

We have remote access to all customer sites allowing us to connect to servers, computers or other managed equipment. This speeds up reconfiguration, troubleshooting or user assistance.

Many user issues can be resolved by a quick call to one of our engineers. We can then advise on the appropriate course of action and resolve the issue immediately.

Onsite Support

MDI can provide engineers to assist with any hardware, software or user support issues you may encounter.

Our prime location just outside Portsmouth ensures that should you require onsite support, we can respond quickly and resolve any issues promptly.

Network Monitoring

MDI offers a 24/7 network monitoring service that can track the status of your servers and other network equipment. This starts from as little as £1 per day.

Our server monitoring tools give you the confidence that your business systems are safe and secure by monitoring parts of the system important to security and alerting us to any issues. This helps you avoid unnecessary downtime by identifying issues before they become a problem.

Customer Access

We have a sophisticated help desk system that records the status and actions for all support calls. Our online support system is accessible at any time over the internet. This enables customers to log on and check the progress of support requests, or log new support requests at any time day of night.

Download our brochure.